At Scrubs Zone, we are fully committed to respecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, and protect the personal data of visitors and customers in accordance with global data protection laws and best practices, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website and services, you agree to the terms and conditions outlined in this privacy policy. We may update this policy periodically, and we encourage you to review it frequently.
1. Who We Are
Our website address is https://scrubszone.net. Scrubs Zone is an online store dedicated to providing high-quality hospital uniforms, kits, and casual wear for doctors, nurses, and hospital staff across Pakistan, along with casual clothes and bags that are available for everyone. This privacy policy explains how we collect, use, and protect your personal data when you interact with our site.
2. What Data We Collect and Why
We collect and process your personal data for various reasons, including to process your orders, enhance your experience on our website, and communicate with you effectively. The types of data we collect include:
a. Personal Data
Contact Information:
Your name, email address, postal address, phone number, and other contact details are collected when you make a purchase, register for an account, or sign up for our newsletter.
Payment Information:
We collect payment details such as your bank information for processing orders via bank transfer or when opting for cash on delivery (COD). Your payment data is not stored on our servers.
Order History:
We keep records of your purchases, including items ordered and amounts spent, to assist with returns, exchanges, and customer service inquiries.
Account Details:
If you create an account, we store your username, password, and other details you provide, allowing you to access your order history and manage your preferences.
b. Non-Personal Data
Browser and Device Data:
We collect information about the browser, device, and operating system you use to access our site. This includes your IP address, location, and browsing history on our site.
Cookies:
We use cookies to improve user experience, save your preferences, and provide a seamless shopping experience. Cookies are small text files placed on your device that help us remember your details for future visits.
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to personalize content, provide social media features, analyze traffic, and ensure that you have the best experience on our site. These cookies help us track the pages you visit, the time you spend on the site, and other relevant usage statistics.
If you prefer, you can disable cookies via your browser settings, though this may affect your ability to fully use the site.
d. User-Generated Data
Comments:
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string (hash) created from your email address may be shared with Gravatar to check if you are using the service.
Uploaded Media:
If you upload images or other media to the site, avoid including embedded location data (EXIF GPS). Visitors to the site can download and extract such data from images you upload.
3. How We Use Your Data
Your data is used for a variety of purposes, including:
Processing Orders:
To fulfill and deliver your purchases, handle returns or exchanges, and communicate with you regarding your order status.
Customer Service:
To answer your inquiries, resolve complaints, or provide other customer support services.
Account Management:
To create, manage, and maintain your account, including processing login details and remembering your preferences.
Marketing & Communication:
To send you promotional offers, newsletters, or information about our latest products if you have opted to receive these. You can unsubscribe from marketing communications at any time.
Website Improvement:
We analyze your browsing behavior and interactions with our website to improve user experience, site functionality, and customer satisfaction.
Legal Compliance:
To comply with legal obligations, prevent fraud, and monitor for any illegal activity on the site.
4. Payment Methods
We offer the following payment options for your convenience:
Bank Transfer:
You can choose to transfer payments directly to our bank account after placing an order. We will provide bank details upon order confirmation.
Cash on Delivery (COD):
Pay upon delivery. Please ensure you have the exact amount ready at the time of delivery.
5. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
Consent:
When you voluntarily provide personal data (e.g., subscribing to our newsletter or leaving a comment), we process your data with your consent.
Contractual Necessity:
We process your personal data to fulfill our contractual obligations to you, such as delivering your order or providing customer support.
Legitimate Interests:
We may process your personal data for our legitimate business interests, including improving our services and website performance, preventing fraud, and promoting security.
6. Sharing Your Data
We take your privacy seriously and do not sell, trade, or transfer your personally identifiable information to third parties except under the following circumstances:
Service Providers:
We may share your personal data with trusted third-party providers who assist us in operating our website, processing payments, or providing other services. These providers have agreed to maintain the confidentiality of your information.
Legal Requirements:
We may disclose your personal data if required by law or in response to valid legal requests, such as court orders or law enforcement requests.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Comments:
When you leave a comment, we retain your comment and its metadata indefinitely. This helps us recognize and approve any follow-up comments automatically.
User Accounts:
For registered users, personal data is stored in your profile and can be viewed, edited, or deleted by you at any time (except for your username). Website administrators can also edit this information.
8. Your Rights Over Your Data
Under global data protection laws, including GDPR, you have the following rights concerning your personal data:
Right to Access:
You can request a copy of the personal data we hold about you.
Right to Rectification:
You can ask us to correct any inaccurate or incomplete personal data.
Right to Erasure:
You have the right to request the deletion of your personal data under certain conditions (e.g., if the data is no longer needed for its original purpose).
Right to Data Portability:
You can request that your personal data be transferred to another organization in a machine-readable format.
Right to Object:
You can object to the processing of your personal data under certain circumstances, such as when it is used for direct marketing.
To exercise these rights, contact us at contact@scrubszone.net.
9. Security of Your Data
We prioritize the security of your data and use a combination of administrative, technical, and physical security measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Some of the steps we take to protect your data include:
- Secure servers and encryption technologies to protect sensitive information such as payment details.
- Regular security audits and updates to protect against vulnerabilities.
- Limiting access to your personal data to authorized personnel only.
10. Third-Party Links and Embedded Content
Our website may include links to third-party websites, such as social media platforms or embedded content (e.g., videos, articles). These websites have their own privacy policies, and we do not accept any responsibility for their content or practices. We encourage you to review their privacy policies before engaging with these sites.
11. International Data Transfers
If you are located outside of Pakistan and provide us with personal data, please note that your information may be transferred to, processed, and stored in Pakistan, where data protection laws may differ from those in your country. By using our site, you consent to the transfer of your data to Pakistan.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will delete the information immediately. If you believe your child has provided personal information, please contact us at contact@scrubszone.net.
13. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and significant updates will be communicated to you via email or a prominent notice on our website. We encourage you to review this policy regularly to stay informed of any changes.
Contact Us
If you have any questions or concerns regarding this privacy policy, or if you wish to exercise any of your data protection rights, please contact us at:
Email:
contact@scrubszone.net
This Privacy Policy reflects our commitment to maintaining the privacy and security of your data while complying with global data protection laws such as GDPR, CCPA, and other relevant regulations