Lahore, Punjab, Pakistan

We’re open Monday – Sunday, 6 a.m. – 10:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Scrubs Zone is an online store that specializes in providing high-quality hospital uniforms, kits, coats, and casual clothes for doctors, nurses, and other hospital staff across Pakistan.

We also offer casual clothing and bags suitable for everyone, whether or not you’re in the healthcare profession. Our mission is to meet all your hospital uniform and kit needs with comfort, style, and durability.

We offer a wide range of products designed to suit healthcare professionals, including:

  • Uniform Kits for doctors, nurses, and hospital staff.
  • Medical Coats for healthcare professionals.
  • Casual Clothes such as hoodies, t-shirts, and trousers that are perfect for everyone.
  • Bags designed for both hospital staff and casual use.

Our products are designed to provide comfort and durability in high-stress medical environments while offering modern, stylish designs.

Placing an order is simple! Just follow these steps:

  1. Browse through our catalog of products.
  2. Select the items you want and add them to your cart.
  3. When you’re ready, go to checkout, where you’ll be prompted to enter your shipping and payment details.
  4. Choose your preferred payment method, such as bank transfer or cash on delivery (COD).
  5. Confirm your order, and you’ll receive an email confirmation with your order details.

We currently accept the following payment methods:

  • Bank Transfer: You can transfer the payment to our provided bank account. Details will be sent to you upon order confirmation.
  • Cash on Delivery (COD): You can pay for your order when it is delivered. Please make sure to have the exact amount ready.

We are working on adding more payment options for your convenience.

Currently, we only ship within Pakistan. However, we are exploring the possibility of offering international shipping in the near future. Keep an eye on our website for any updates.

 

Orders typically take 3 to 5 business days. After processing, the delivery time is as follows:

  • For major cities, it takes 3 to 5 business days for your order to arrive.
  • For remote or rural areas, delivery may take 3 to 7 business days.

We strive to ensure timely deliveries but recommend keeping an eye on your order’s status via the tracking information we provide.

Yes! Once your order is shipped, you will receive an email with tracking details. You can use these details to track your shipment and know exactly when to expect your order.

 

At Scrubs Zone, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, here’s what you should know:

  • You can request a return or exchange within 7 days of receiving your order.
  • Items must be unused, unwashed, and in their original packaging with tags still attached.
  • To initiate a return or exchange, simply contact our customer service at orders@scrubszone.net, and they will guide you through the process.

Please note that the customer is responsible for return shipping fees unless the item received is defective or incorrect.

 

Yes, we love hearing from our customers! After purchasing a product, you can leave a review on the product page. Your feedback helps us improve and provides valuable information to other customers.

 

 

Frequently Asked Questions

If you have more questions, reach out to us via email.

We sincerely apologize if you received a defective or incorrect item. Please contact us immediately at orders@scrubszone.net with the following details:

  • Your order number.
  • Photos of the defective or incorrect item.

We will arrange a replacement or issue a refund as quickly as possible. All shipping costs for defective or incorrect items will be covered by Scrubs Zone.

Yes, we offer a detailed size guide on each product page. The size guide provides measurements to help you choose the perfect fit. If you have any questions about sizing, feel free to contact our customer service team, and we’ll be happy to assist you.

If you need to change or cancel your order, please contact us immediately at orders@scrubszone.net. We can only make changes or cancellations before the order is shipped. Once your order has been dispatched, it will follow the regular return and exchange process.

Yes, we regularly offer discounts and promotions! To stay updated on our latest offers, sign up for our newsletter or follow us on our social media channels.

 

If you have any questions or need assistance, our customer support team is here to help! You can reach us at:

We strive to respond to all inquiries within 24 hours.

To sign up for our newsletter and receive exclusive updates, discounts, and news, simply scroll to the top of our website, and enter your email address in the newsletter subscription box. You’ll receive a confirmation email once you’ve successfully subscribed.

 

Currently, we do not offer gift cards, but we are considering adding this feature soon. Stay tuned for updates, or reach out to our customer support for more information.

 

 

Absolutely. We take your privacy very seriously. Your personal data is handled in accordance with our Privacy Policy, and we use secure servers and encryption technology to ensure your information is protected. We do not sell or share your data with third parties without your consent.

 

 

If you’re interested in placing a bulk or wholesale order, please contact us at contact@scrubszone.net with your requirements. We offer special pricing for large orders and would be happy to discuss how we can meet your needs.

 

 

Contact US

General: contact@scrubszone.net

Orders: orders@scrubszone.net

Phone: +92 339 5050148

WhatsApp: +92 339 5050148

Contact US