At Scrubs Zone, we aim to ensure your satisfaction with every purchase. Our refund and return policy is designed to offer you peace of mind, with clear guidelines to ensure a smooth process.
Returns and Refunds Eligibility:
Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging.
- Returns are not accepted for items that are worn, damaged, or missing parts due to reasons not related to our error.
Non-returnable Items:
Certain items cannot be returned, including:
- Gift cards
- Health and personal care items (such as intimate or sanitary goods)
- Custom orders or perishable items
Return Process:
To initiate a return, please contact us at orders@scrubszone.net with your order details and proof of purchase. Once your return is authorized, you will need to ship the item to our address. Return shipping costs are your responsibility, and shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items to ensure we receive the returned item.
Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via bank transfer or the original payment method (for cash on delivery orders), and the funds will be credited to your account within a few business days.
Late or Missing Refunds:
If you haven’t received your refund, we recommend checking your bank account again. If the refund still hasn’t been posted, contact your bank, as processing times can vary. If you’ve followed these steps and still haven’t received your refund, feel free to contact us at orders@scrubszone.net.
Exchanges:
We will replace any items that are defective or damaged. If you need an exchange for the same item, please email us at orders@scrubszone.net. Upon approval, you will be asked to ship the damaged product to our address.
Sale Items:
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Gifts:
If the item was marked as a gift during purchase, you’ll receive a gift credit for the value of your return once the item is received. If the item wasn’t marked as a gift, we will issue the refund to the original purchaser.
Shipping Returns:
For returns, you must cover the shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund.
Need help?
If you have any questions or need further assistance, feel free to contact us at orders@scrubszone.net.
We’re committed to making your experience with Scrubs Zone as smooth as possible!